Business Analyst - Telephony, Contact Centre

Business Analyst - Telephony, Contact Centre Solutions
Spring technology are currently working in partnership with a leading financial organisation to recruit a business analyst with a strong focus on telephony and contact centre solution projects to join their existing thriving team in Solihull

Solihull
£40k - £50k

As a business analyst your role will focus on gathering business requirements and technical requirements from stakeholders around the business, translating these documents into a workable solution considering all project deliverables such as timescales, budget and quality. This role will focus around a telephony upgrade project for the existing call centre so experience with networking and telephony projects would be advantageous

Key Responsibilities
*A strong understanding of telephony projects from inception through to solution design and implementation
*Working with stakeholders to understand business requirements and structure complex information into a readable and workable solution. Communicating this across the business in relevant methods such as workshops
*Gathering and documenting functional and non functional business requirements in a structured way
*Working closely with development teams to break down the business requirements ensuring the 'as is' and delivery of the 'to be' requirements
*Continuously focus on business and service improvements throughout the business

You will need
*Proven experience as a business analyst within a telephony environment or specifically on telephony projects
*Call centre solution experience is highly advantageous
*Strong experience in gathering business, functional and non-functional requirements
*Excellent communication skills with an ability to translate requirements to a non-technical audience
*Experience using Business Process Modelling and Agile methodologies are desirable



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Job Overview

Date Posted:

Posted 3 weeks ago

Expiration Date:

01/03/2020

Location:

Solihull

Job Type:

Permanent

Salary:

£40000.00 - £50000.00 per annum

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